This page (together with the documents referred to on it) sets out the terms and conditions that apply to your use of Jumpman website for example at url https://www.jumpmancasino.com/ (the âWebsiteâ), and use the Website or any of our products (collectively, our âServicesâ). Please read these terms and conditions carefully before using the Website.
Once you have completed the registration process and by registering at for example Jumpman Casino, you agree to be bound by these terms and conditions. You will also be agreeing to be bound by these terms and conditions by accessing, browsing or otherwise using the Website. If you do not accept these terms and conditions, you will not be able to register or play any Games on the Website or otherwise use our Services. Access to and use of the Website is subject to these terms and conditions of use.
Throughout these terms and conditions, âweâ, âusâ, âourâ, or the âCompanyâ refers to Jumpman Gaming Limited and/or the Website.
By registering on the Website, you are entering into a contractual relationship with Jumpman Gaming Limited, which is fully licensed under the relevant laws of the United Kingdom (for customers residing in the UK) and the State of Alderney (for non UK customers).
Jumpman Gaming sites are regulated by the UK Gambling Commission for customers residing in the UK, and the Alderney Gambling Control Commission for non-UK customers for the purpose of operating eGambling on the Website.
You are responsible for reporting your prizes and/or winnings or such reporting as required by your local law or tax authority, and for any applicable taxes thereon. We do not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
All times expressed in this document are in GMT.
You may not use our Services if:
By registering on the website and/or playing the Games you represent and warrant and affirm that:
We reserve the right to refund to any card that has been registered in the playing account.
If you breach any of the terms and conditions, we reserve the right to withhold winnings.
You hereby confirm to Jumpman Gaming Limited that all information provided in your registration and all personal information subsequently provided to Jumpman Gaming Limited in connection with your account is complete, accurate and not misleading. You agree to inform Jumpman Gaming Limited of any changes to such information.
âReal Moneyâ refers to funds held in your account which can be withdrawn and have no requirements or restrictions attached.
Jumpman Gaming Limited has registered with the Data Protection Office of Guernsey in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2001.
We draw your attention to our privacy policy which describes how we deal with and protect your personal information. By accepting these terms and conditions you also acknowledge and accept the terms of our privacy policy.
The privacy policy forms part of these terms and conditions.
We reserve the right to withhold any winnings and suspend or terminate your account if any of this information cannot be proven.
Access to the Website is permitted on a temporary basis, and we reserve the right to restrict or suspend your access to the Website or close it indefinitely. In such circumstances, your remaining Real Money balance will be repaid to you in full.
The identification information that you provide us on registration will be passed on to authorised credit reference agencies in order to confirm your identity and card details. By providing these forms of identification to us you agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them.
To ensure the information we hold on you are always up to date, we may, from time to time, re-perform our verification checks.
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. More information can be found here.
The only currency available for all deposits and withdrawals is GBP.
You may add up to 3 payment cards to your account.
All cards and payment methods must be owned and/or in the same name of the person registered on the Jumpman Gaming site account.
You can deposit using:
We impose maximum default limits on deposits into your account, namely:
The minimum amount that you may deposit in any one transaction is ÂŁ10.
We are not a financial institution and thus any deposit made into your account are not due any interest payments on the deposit(s) whatsoever.
Please note that all withdrawals are subject to a pending period up to 72 hours before being processed. During this time, you may âreverseâ the withdrawal which will place the total amount back into your Real Money balance. After the pending period has completed you will no longer be able cancel it.
In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.
You have the unrestricted and legal right to withdraw your full Real Money balance in a single transaction. However certain withdrawal requests may be subject to you completing and satisfying additional due diligence, account activity checks and verification checks. If you have any questions regarding this, please contact our customer support team. Please note, as a result of these checks there may be a short delay in your withdrawal being processed.
When making a withdrawal you will be informed of the following:
If any sum is incorrectly credited to your account, you must point this error out to us.
Withdrawal payments will be made (once the pending period has expired) within the normal banking cycle. The funds should take 1-5 working days to be processed to your bank account.
Identification will be required in order to process your first withdrawal with us. You will be asked to supply documents when you make your withdrawal. The documents typically required are:
You can send your documents via email. These will be kept securely and confidentially on file and we aim to process your documents on the same working day that they are received (9am â 6pm). We reserve the right to request the ID documents mentioned above to verify your account or approve any withdrawals at any time.
Your first withdrawal will remain pending on your account for a minimum of 72 hours. If ID documents have not been received, your withdrawal will remain pending on your account. The maximum pending period is 7 days. Withdrawals which remain pending for over 7 days will be cancelled and placed back into your real money balance. The withdrawal will then need to be re-requested. Withdrawals can only be processed to a payment method/card that has been used to deposit on the site. Withdrawals cannot be sent to âPay by Mobileâ.
Withdrawals can be paid to any of the cards you have registered on your account. It is your responsibility to notify us if any cards need to be removed from your Jumpman Gaming site account.
You have the right to set self-imposed limits on deposits. Limitations are set as daily/weekly/monthly and you can do this by visiting the Responsible Gambling page or contacting us via e-mail. We will seek to action these limits as soon as your request is received, and read. You will receive confirmation of your new limits via e-mail. You also have the option to apply a limit when making your first deposit. You will be able to increase these limits but this will only be permitted after the expiry of a 24 hour cooling off period. Please note that your deposit limit is applied at an account level â on this specific Website only. It will not be applied to any other accounts you hold which are owned/operated by us. To apply limits on your other accounts, please either visit the specific website or contact our support team.
If you are concerned that your gambling is out of control, you have the right to exclude yourself from the Games and you may do so by sending an e-mail to us with your instructions as to how long you wish the account to be inaccessible. You also have the option to self-exclude your account by visiting the responsible gambling page.
Self-exclusions must be applied for a minimum of 6 months. At the end of the exclusion period, your account will remain inaccessible unless we are notified by yourself to reopen. We will be unable to lift the block on access during the exclusion period. Any Real Money balance remaining in your account will be returned to you subject to completing any necessary verification checks.
Self-exclusion means that you will not be able to play any of our Games during the term of your exclusion. This measure will be applied to all accounts you hold with Jumpman Gaming within 24 hours. This means you will not be able to access or register to any of our sites during the time of your exclusion.
If you decide to apply a âself-exclusionâ to your account, you shall not be permitted to open any new account with any Jumpman Gaming Site during the term requested. If you are in breach of your âself-exclusionâ (including within the first 24 hours) we shall be entitled to terminate any new account you open with any Jumpman Gaming website, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. Please see our Responsible Gambling page for more information regarding âself-exclusionâ and âcool-offâ.
At the end of your self-exclusion, your account will remain closed. Please contact us via email if you wish to reopen the account. There will be a one day cooling off period before you can gain access to your account.
If you choose to self-exclude your account, we strongly recommend that you request this with any other online gaming operators you hold accounts with.
You may also contact support and request to âTake a breakâ on your account for the following durations:
a) 24 hours
b) One week
c) One month or
d) Any period up to a maximum of 6 weeks.
This will restrict you from playing at the specific requested brand only.
Your account will automatically be available for gameplay following its conclusion.
The Reality Check tool reminds you how long it has been since your gaming session began.
The reminder will appear on screen while you are on the site. You will have the options to continue playing, view your transaction history or log out.
The reality check timer will begin when you place your first wager. The reminder will appear once the time has expired and will continue to appear at the requested time intervals.
To set your reality check, please head to our responsible gambling page.
Acceptable use of our Services
You may use our Services for lawful purposes only. You will cooperate fully with any Company investigation into activity as detailed below.
You may not use our Services:
To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if youâre concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.
We do everything in our power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view:
Net Nanny www.netnanny.com
Cybersitter www.cybersitter.com
If you wish to close your account rather than self-exclude you have the option to reopen it on request at any point in time. You can request an account closure via our responsible gambling page or by emailing us.
Such closure shall occur 72 hours after confirmation by customer support that your request has been submitted. If you login to your account prior to your account being closed, your closure request will be cancelled. Players are required to re-confirm their intention to close their account if they login within the 72 hour period. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us.
Closing your account renders the Games unplayable but with the option of them being accessed if you contact us. A closed account can be reopened if you contact us via email. You can also request to reopen your account by receiving a link to your registered email. This can be requested by entering your login credentials on the homepage while your account is closed.
We are not liable for the non-receipt of any account closure requests. If you make a withdrawal and then close your account, we will not close your account until the withdrawal has been fully processed, and any deposits or bets made during that period will equally be valid.
There may be occasions where we will have to suspend your account with us. In these circumstances, your funds may be temporarily unavailable for you to use or withdraw. We have the right to suspend access to your account at any time in our sole discretion, including any of the following circumstances:
We will attempt to complete any investigations and deal with them and the cause of such suspension as soon as practicable in the context of any legal or regulatory obligations that we may have. However, pending the completion of our investigations, we are entitled to continue the suspension or if necessary opt to close the account at our sole discretion, void any winnings and forfeit any funds remaining.
We reserve the right to close your account, void any winnings, and refund the lesser of your remaining real money balance or your most recent deposit on the website, in the following circumstances:
We reserve the right to close your account, void any winnings without refund of deposits and forfeit any remaining funds in the following circumstances:
If you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your account. In addition, we shall inform the relevant authorities, relevant regulatory body, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will not be allowed to open any future accounts with us.
In addition to the above, there may be other occasions where we will have to suspend your account with us. Again, in these circumstances, your funds may be temporarily unavailable for you to use or withdraw. In such instances any remaining real balance will not be voided. We will suspend access to your account in the following circumstances:
The following procedure applies to UK customers:
We endeavour to provide the best possible service. Should you feel that you have been let down in any way by the service we provide and wish to lodge a complaint, you should in the first instance contact [email protected]
Complaints should be made as soon as possible after the circumstances which caused you to make a complaint arose. We will confirm receipt of the complaint and we will attempt to resolve any issues promptly.
Where complaints are made, we reserve the right to record all communications with you and/or any other person contacting us on your behalf.
Jumpman Gaming Limited has appointed eCOGRA for Alternative Dispute Resolution (ADR).
If we cannot resolve your complaint or you remain unsatisfied with the outcome, you have the right to lodge a complaint over any decision taken by us with: eGaming Compliance Services Limited (eCOGRA). Their website is located at www.ecogra.org
eCOGRA may be contacted in this respect at www.ecogra.org/ata/dispute.php
For more information please see: ecogra.org/ata/policies_procedures.php
The following procedure applies to NON UK customers.
If we cannot resolve your complaint, you have the right to lodge a complaint over any decision taken by us with the Alderney Gambling Control Commission. Their website is located at https://www.gamblingcontrol.org/
Jumpman Gaming Limited has appointed the Alderney Gambling Control Commission (AGCC) for Alternative Dispute Resolution (ADR). [The Player] has free right of access to the ADR function. AGCC may be contacted in this respect at [email protected]
You acknowledge that we are the owner or licensee of all intellectual property rights on the Website and the material published on it. Those works are protected by intellectual property laws and treaties around the world and all rights relating to the same are reserved. You also acknowledge that the graphic element of the Website are the copyright, trademarks, service marks or trade names, as applicable, of Jumpman Gaming Limited and you agree that have no rights to such items, nor any other items, graphics, terms, concepts or methodologies contained therein. You may not modify any paper or digital copies of any materials printed or downloaded nor use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You acknowledge and agree that the material and content contained within the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited. You may not use any part of the materials on the Website for commercial purposes.
You agree that you will only use the Website in accordance with these Terms and Conditions. We will not be responsible or liable to you for any loss or damage that you may suffer as a result of using or in connection with your use of the Website, except with regard to the provisions of the below. You agree that you will be responsible for any losses, expenses or other costs incurred by us without limitation as a result of any breach by you of these terms and conditions.
Nothing in these Terms and Conditions excludes liability:
You have certain rights under the law. These include that we will provide services with reasonable skill and care and within a reasonable time.
You have certain legal remedies if we breach any of these rights which may apply irrespective of these Terms and Conditions. Nothing in these Terms and Conditions is intended to affect these legal rights or other rights to which you may also be entitled.
We are not responsible for indirect, incidental, consequential, special or punitive or damages arising out of or related to any claim or action under these terms and conditions, whether bases on contract, tort (including negligence) or other legal theory, even where we have been notified by you of the possibility of such loss or damage. Further, we are not responsible for:
In addition, the Services (including for greater certainty the Website and the Games) are provided on an âas isâ basis and we do not promise that such services will be available uninterrupted and in a fully operation condition at all time. Access to the Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. We will not be liable for:
We use well-established and reputable third party payment service providers for the acceptance of online payments. While we endeavour to ensure that due care is exercised in handling credit/debit card information by these third party payment service providers, we will not be liable for any compromise, misuse of this information or breach of security by these third party payment service providers.
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
The information on the Website may contain inaccuracies or typographical errors.
We reserve the right to amend these terms and conditions or any of the procedures set out in these terms and conditions. If this happens, we will give you notice of any material changes before they come into effect. We will inform you of any such amendments by email where you will be directed to the revised terms and conditions on the Website. By further accessing, browsing or otherwise using the Website, including playing any Games, you will be deemed to accept and agree to such amendments.
Unless otherwise expressly provided by the revised terms and conditions, the revised terms and conditions will be incorporated into these terms and conditions.
We reserve the right to suspend, modify or remove or add content to the Website (other than these terms and conditions but including, for greater certainty, the Games), at our sole discretion with immediate effect and without notice. Subject to your statutory rights we shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Services.
If any part of these terms and conditions is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then that part will be severed from the remainder of these terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
How to play
90-Ball Bingo is easy to play. All you need to do, is select a room to play in and then pick which game you wish to play in. Ticket prices vary between games and rooms, so once you are happy with the price, just select the number of tickets you want to buy and âconfirmâ your purchase.
The game is easy to pick up, we will mark all the numbers off for you, and if you are lucky enough to be a winner, we will even automatically claim your prize and add your winnings to your account.
Tickets
Each ticket has 15 unique numbers on, ranging from numbers 1 to 90. These are the potential balls that will be drawn in the game. Each time a ball is drawn that matches up with a number on your ticket, it will be marked off, getting you nearer to a win. Numbers are spread over three lines, and split into columns of numbers. In column 1 youâll always see numbers 1-10, in column 2, numbers 11-20 etc. You will never have more than 5 numbers per line. The aim is to get each number marked off per line, depending on the prize pattern in play.
Prizes
In 90-ball bingo there are three prizes to play for, the 1-line prize, 2-lines prize and finally the full house, or 3-lines prize. The 1-line is played first, you can win this prize by marking 5 numbers off of any line (top, middle or bottom of the ticket) before any other player. The first player or players to mark off the 1-line on a ticket wins the prize. Once that prize has been won, the game moves on to the next prize, which is the 2-lines prize. Here players are trying to get any 2-lines marked off their ticket before any other player (top and middle, top and bottom or middle and bottom lines). The first player to get 2-lines marked off their ticket wins that prize and the game then moves on to the final prize, the full house. The full house is won when a player is first to get all 15 numbers marked off on a ticket.
Split wins
It is possible for more than one player to win a prize, and even a chance that a player will win the same prize with more than one ticket they are playing with. The prize amount displayed for that prize type is always split equally based on the number of winning tickets. For example, if player A gets 1-line on two tickets at the same time as player B on one ticket and the prize was ÂŁ15, then player A will receive ÂŁ10 and player B ÂŁ5.
Automatic voiding
The bingo system has an automatic voiding policy in place whereby each game may require a minimum number of players to have bought tickets or a minimum amount of money to have been staked for it to play out. Where the minimum settings have not been met the game will be automatically voided and any player stakes will be credited back to their account.
Progressive Jackpot
Some rooms or games of bingo may have a Progressive Jackpot included. This is an extra prize available on top of the full house prize. It can be won if a player gets the full house in under a certain number of ball calls. The criteria may be different per jackpot and will always be displayed in the bingo room. If you are unsure you can always contact customer services for more information. The Progressive Jackpot will go up based on sales and once it gets won, it will go down to the guaranteed seed amount for the next game it is available.
Any winnings from a Progressive Jackpot may be subject to more detailed validation checks and accordingly may take longer to credit to your account or be processed if you have requested to withdraw the funds.
You win a jackpot if you get the full house within a number of ball calls specified for each jackpot. You can find the number of ball calls needed within the jackpot name (i.e. âProgressive jackpot (40 calls)â refers to a jackpot that can be awarded when getting a full house in 40 calls or less).
If more than one player qualifies for the jackpot they will receive a share of the jackpot prize based on the number of winning tickets they had that triggered the jackpot.
Malfunction
This game is played over the Internet which is a communication medium that is known to be imperfect. Messages to or from your display device and the game servers may be lost or interrupted. If you have wagered on a game but are unable to watch the draw take place the tickets will remain valid and in the draw.
In the event of a disconnection or any discrepancy during a game, reconnecting and re-selecting the room/game should allow you to reconnect to the game to watch from the current point in the game. In the event a game has completed before the player is able to reconnect, any tickets purchased will still have been valid and any winnings due will be automatically credited to the players account.
In the event of disconnection, the records stored on the game server shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
In the case of any malfunction or evidence of any player infringement of the result of the draw, all bets and winnings are null and void.
The purchase of Bingo tickets is final.
Free Bingo
The âFree Bingoâ room is only available for customers who have made a deposit within the last 7 days.
Applicable laws may require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these terms and conditions without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under the terms and conditions, at any time during the term of these terms and conditions.
We are entitled to involve third parties to satisfy our contractual obligations without being required to notify you.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
If we fail, at any time, to insist upon strict performance of any of your obligations under any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Except for any members of the Jumpman group of companies, no person who is not a party to there terms and conditions will have any right to enforce it.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
We each acknowledge that, in entering into these terms and conditions, neither of us has relied on, and will have no right or remedy in respect of, any statement, representation, assurance or warranty (whether negligently or innocently made) other than as expressly set out in these terms and conditions.
We reserve the right to take action against anyone who, in our opinion, is in breach of these terms and conditions. Such action includes, without limitation, terminating your registration and terminating access to the Website.
Nothing in these terms and conditions shall be construed as creating any agency, partnership, trust arrangement,
fiduciary relationship or any other form of joint enterprise between you and us.
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computerâs hard disk for record-keeping purposes. Cookies can help us to recognise you when you next visit the Website, note the advertisements you click on and the other sites you enter via a link from the Website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of the Website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the âHelpâ section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific Website content unless you accept the use of a cookie or similar device